2. Set up your Q&A
Buyers often have questions before, during, and after a
sale. When they do, they click the Ask a
question link in your listing. When buyers contact you
directly, it's important for you to respond quickly and
thoroughly. This keeps the buyer interested in your listing,
saves you time, and you'll be more likely to get positive
Feedback when the transaction is complete.
You also have the option of providing buyers Q&A made up of
answers generated automatically from your listing, answers
you create yourself, and stock answers about eBay policies.
3. Research your
item and the rules of selling
Do some research, especially about setting a starting price
and choosing a listing format and category. This research
will help you create a good listing and get the best price
for your item. Compare your item with active and completed
listings on eBay based on category, format, and selling
Selecting a category
explains how to search for and
select a category.
Selecting a selling format
tells you more about format
the rules for sellers
4. Create your
about eBay policies on prohibited
and restricted items, and what's OK or not OK when listing
and completing a sale.
Depending on your item category and which listing form you
use, you have a variety of listing options. If you're
selling an item associated with a product that's in our
catalog, you can add product details from our catalogs to
your listing. You can sell using an
format. Listing upgrades such as font or
picture enhancements make your item stand out. You can even
sell to benefit a non-profit organization
choose using eBay Giving Works.
5. Manage your
If you sell multiple versions of a product—like a T-shirt in
various colors and sizes—you can list all the variations in
one multi-quantity, fixed price listing by
creating a listing with variations.
When you have your listing up and running, you can check it
to see if anyone's bid on or purchased your items by going
to the Sell section of My eBay.
6. Wrap up with your
Be sure to answer any questions you receive about your
listing. Communicating with potential buyers will help you
sell your item by establishing good rapport and trust. Learn
how Feedback works
to become a stronger seller on eBay.
The way you handle these last steps will go a long way
toward your personal satisfaction and getting great Feedback
from your buyer.
Communicate with your
buyer: If you
use eBay checkout, you'll be notified by email when
the buyer has completed checkout. If you've
disabled checkout, you can contact the buyer
directly by email or phone. If you don't specify
shipping and payment details in your listing, the buyer
can request this information during checkout.
your buyer directly if you haven't heard from your buyer
within 3 days of your listing's end.
Receive payment: Be
sure you receive payment before you ship your item. Make
sure that the credit card or electronic payment has been
accepted and credited to your account before sending the
item. If you listed in one of the categories that allows
you to accept checks, make sure the check has cleared
the bank before delivering the item.
the item to the buyer safely and on time
Package your item as securely as
Make sure your shipment information
is correct and be sure to include your return
When you include shipping
information in your listing, the information is
prefilled into the shipping label.
You can even insure your package as
you create your shipping label.
If you use free carrier pickup
(available with orders that include Priority
Mail or for a small on-demand fee), you can save
a trip to the post office. Otherwise, because
your shipping label is already printed, you can
just drop off your package at the post office
counter rather than stand in line.